Customer Support

Return and Exchange Policy

At Cherry Lush Fitwear, we want you to be 100% happy with your order and if we receive the returned product within 14 days of you receiving it we will issue an exchange or a credit.

Products must be returned within 14 days of receiving your order.
Products must be unworn and unwashed with all tags still attached.
We will send out your replacement item(s) usually within 3-7 working days once the return has been received.

We have a strict policy in relation to the condition of the items. All returned items must be as new, unworn and in original packaging. Failure to meet our policy will result in an immediate rejection of the return. If you are unsure about any aspect of this policy, please contact us first using orders@cherrylushfitwear.com.

Sale/Outlet items: Please note any sale items are finalized.

Additional non-returnable items:

Gift cards/Certificates

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange or credit will be processed within 3-5 business days.

I want to cancel / amend my order

If you do wish to cancel your order, please contact us as soon as possible with the following information:

Name
Order Number
Email Address
Amendment you require

We will always strive to amend your order before it leaves our warehouse, but we aren't always able to. We will do all we can to help out but cannot be held accountable for your mistake or incorrect orders.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Please note Cherry Lush Fitwear takes no responsibility for returned items that do not reach us. We suggest that you send your returns via a tracked and insured delivery service.

Shipping Info

PROCESSING AND SHIPPING

Please allow up to 3 business days for processing at our fulfillment center before your order is shipped. Orders placed after 2pm Friday PST will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped. Once Orders are placed they cannot be changed. Exchanges can still be made. Cherry Lush Sportswear is not responsible for unforeseen delays due to the Postal Service. Please allow 5-7 business days processing time prior to shipping during our Black Friday Cyber Monday Sale.

We are not responsible for lost or stolen items once delivered or an incorrectly entered address. Once items have been scanned as delivered to the customer's address, it is up to the customer to claim any missing or stolen items with the appropriate Postal Carrier or credit card.

Any orders delivered damaged must be reported within 14 days and the damaged package must be delivered to your local USPS office for us to file a claim on your behalf.

DOMESTIC ORDERS

Unless otherwise selected, all domestic orders are shipped USPS First Class Mail. Once processing is complete, shipping time will take 2-6 days depending on the final destination.
While most domestic shipments deliver within 3 business days from ordering, please allow up to 6 business days for delivery of your item as processing times and shipping times may vary.
We do not split shipments. Orders ship once all items in an order are ready for shipment.
Shipments in excess of $300 require a signature for delivery.
Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customers expense.

INTERNATIONAL ORDERS

Shipping address cannot be a P.O. Box or APO/DPO/FPO.
All applicable custom fees, taxes and duties are the sole responsibility of the customer as Cherry Lush Fitwear does not collect these prior to shipment. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.
We are required to state the value of your order directly on the package by the custom authorities. Rarely, custom agents may delay delivery of some packages as it is at their sole discretion to release them.
Once an order is placed you are responsible for all original shipping charges, applicable custom import fees and the cost of return shipping back to us. This includes any shipment that is refused delivery as a $20 return shipping fee will also be deducted from your refund.
Please note - due to cost restrictions we cannot split ship international orders. If one or more items on the order is on back-order, they will be shipped out once the order is complete.
DHL/FedEx deliveries can be delayed beyond our stated shipping times which is beyond our control and refunds/reimbursements for shipping costs cannot be offered.
Rarely For DHL shipping addresses with a Remote Service Charge, we reserve the right to switch to USPS Priority Mail Express as our carrier. Time frames for delivery are similar to DHL.
At the current time we do not ship to India due to restrictions.

SHIPPING RATES AND TIMESNOTE: All Shipping times are after 3 day processing. UPDATE: Due to COVID-19 USPS has been experiencing delays on First Class and Priority Mail Shipments. If Tracked Courier Service is not offered at checkout, it has been temporarily suspended for your country. DOMESTIC

USPS First Class Under $100 (3-4 business days) 5.95 USD
USPS First Class Over $100 (3-4 business days) FREE!
USPS Priority Mail (2-3 business days) 7.95 USD
USPS Priority Mail Express (1-2 business days) 39.95 USD

INTERNATIONAL

DHL Express Under 150 USD (3-6 Business days) 20 USD
DHL Express Over 150 USD (3-6 Business days) FREE!

Return and Exchange Policy

Shipping Info

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